At Balance By Design, we understand that plans can change unexpectedly. Our cancellation policy is designed to provide clarity, peace of mind, and transparency so you can book your retreat with confidence. Please review this article to understand timelines, potential fees, and steps to take if you need to modify your reservation.
What Is Our Cancellation Policy?
Our policy outlines key cancellation guidelines for all Balance By Design wellness retreats. Cancellation fees and eligibility for refunds depend on when you notify us before your scheduled retreat start date. Please refer to your package details for any package-specific conditions.
Understanding Cancellation Fee Structure
- Cancellations made more than 30 days before arrival: Full refund, minus $100 administrative fee.
- Cancellations 15–30 days prior: 50% refund of total retreat cost.
- Cancellations 14 days or less: No refund available.
How to Request a Cancellation
- Contact our support team by submitting a request via the Help Center or email.
- Include your full name, booking number, and planned retreat date in your message.
- Wait for our confirmation email, which will outline your refund eligibility and next steps.
Exceptions and Special Circumstances
We strive to support holistic well-being during unforeseen events. For medical emergencies or force majeure situations, please contact us promptly with documentation; we’ll review your circumstances on a case-by-case basis to find the most supportive solution.
Summary: Booking With Confidence
By understanding our cancellation terms, you can plan your Balance By Design retreat worry-free. Our supportive team will walk you through every step. If you have questions about cancellations, fees, or special conditions, please reach out—your path to wellness should always be clear and stress-free.
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