How to Change or Transfer Your Booking – Zendesk

At Balance By Design, we understand that plans can change. Whether you need to transfer your spot to a friend or alter your retreat dates, we’re here to help ensure smooth adjustments. This guide walks you through the steps to change or transfer your booking, plus what to expect for fees and policies.

Understanding Change & Transfer Policies

Before making changes, review your specific wellness retreat package terms. Each retreat may have unique requirements regarding changes, availability, or deadlines. Most bookings at Balance By Design can be changed or transferred, subject to availability and applicable fees. We value open communication—reach out for personalized support if you have unique needs.

Steps to Change or Transfer Your Booking

Log into your Balance By Design account and select 'My Bookings.'
Choose the retreat you wish to change or transfer.
Select the ‘Change/Transfer Booking’ option and follow the prompts.
If transferring, enter the new guest’s details. If changing dates, select your preferred alternative dates.
Review updated booking summary, including any change or transfer fees.
Submit your request. You’ll receive a confirmation once your changes are processed.

Fees & Important Timelines

Change and transfer fees depend on how close your requested changes are to the retreat’s start date. Early changes generally involve lower or no fees, while last-minute requests may incur higher charges or be subject to availability. Please refer to your booking details or contact us for a breakdown of timelines and specific fee amounts.

When You Need Assistance

If you encounter issues, have questions regarding inclusions or need support with payment problems, our support team is here to assist you. Simply contact us through your account portal or email for holistic, supportive guidance aligned with your personal wellness journey.

Conclusion

Changing or transferring your Balance By Design retreat booking is designed to be simple and stress-free. By following the outlined steps, you can adjust your wellness experience to suit your evolving needs. Our supportive team is ready to ensure your journey towards self-discovery remains smooth and enriching at any stage.