How Refunds Are Processed

If your plans change, understanding how the refund process works with Balance By Design is essential. Our refund policy is designed to be as transparent and supportive as possible, ensuring your peace of mind. This article will guide you through the steps and timelines involved when requesting a refund for your wellness retreat package.

When Refunds Apply

Refunds are available for qualifying cancellations based on our terms and conditions. The amount and eligibility depend on: how far in advance you notify us, the type of package booked, and any non-refundable components like deposits, flights, or special activities clearly listed at purchase.

How to Request a Refund

1. Log in to your Balance By Design account.
2. Navigate to your bookings under ‘My Retreats’.
3. Select the booking you wish to cancel and choose ‘Request Refund’.
4. Review and confirm your request, ensuring your payment information is up to date.

Refund Timelines and Payment Processing

Once your request is submitted, refunds are typically processed within 7-14 business days. Processing times may vary based on your payment method and bank policies. You’ll receive an email confirmation once your refund is issued. Any applicable cancellation fees will be deducted as outlined in your booking terms.

Contacting Support for Assistance

If you have questions about your refund status, or encounter issues with a failed payment, our dedicated Customer Care team is here to help. Reach out via our Help Center chat or submit a support request for personalized guidance every step of the way.

Summary: Clear, Compassionate Refunds

Balance By Design is committed to clarity and care in all refund processes. By following these steps, you can secure a timely resolution if you need to cancel. Always review your package terms, and lean on our support team for a holistic, supportive experience should any questions arise.